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Easy Returns
At Zmodo-USA our goal is to assist you in selecting the right product for your needs. However, occasionally you may order a product that doesn’t work for you. Our Common Sense Return Policy is what makes our return policy the best in the industry. When you need to return an item, please review our Return Policy below and submit the online Return Authorization Request.
Return Policy:
A majority items may be returned within 60 days of receipt for a full refund via credit at Zmodo USA you choose not to accept the credit, a small 15% restocking fee will be required. All returns must be returned at the customer’s expense in their original packaging and meet the following conditions:
- Product must be in new condition - no cracks, scratches or dirty tires or ramps.
- Product must be returned in its original packaging.
- A Return Authorization must be requested from the manufacture within 60 days.
- To submit a Return Request simply log into your account and click on the "completed orders" link to the right of the screen, then select the make a return request option.
- Once a Return Autorization has been received, products must be returned within 15 days.
If you are uncertain as to how you specific purchase is reflected in this policy, please email us at sales@cctv-cameras.us
Return Shipping:
Unless Zmodo made an error, return shipping is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Zmodo reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
Damaged Items:
If you discover an item is damaged in shipping, please refuse delivery resulting in the product being shipped back to the manufacturer. Then immediately contact us at sales@cctv-cameras.us. You will still need to request an RMA number by completing our easy online Return Authorization Request. This will allow us to inform the manufacturer of the damage and inform them the product is being returned. Additionally, it allows us to immediately replace the product with a new product or credit you for the return.
Cancelled or Refused Orders:
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address. This policy is the same for Refused Delivery orders. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 10% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Credits Once your return is received, Zmodo USA will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to be issued.
